The libraries of Haaga-Helia, Laurea, and Metropolia share the same library rules.
Haaga-Helia, Laurea, and Metropolia libraries are open to the public. Some customers have limited user rights. More information on customer privileges is available from the libraries.
You will receive a library card upon the presentation of an ID card with photo and by providing your contact information. The library card is personal. A person under the age of 15 is granted a library card only with his/her guardian’s permission. The guardian is responsible for all materials borrowed with the card.
Keep your contact information up-to-date. Inform the library of any changes.
You are responsible for all materials borrowed with your card. Inform the library of a lost card. The responsibility for the library card use remains with the library card owner until the library has been informed of a lost library card.
Your personal data is saved in the library’s customer register, which is used solely for the activities of the library. You have the right to inspect which of your personal data is saved. The Privacy Statement is available on the library’s website.
The loan periods for the different collections in the libraries vary. Some library materials are not lent out. More information on loan periods and borrowing privileges is available on the library’s website.
You can renew your loans via the internet or by contacting the library. Loans can be renewed if the material on loan has not been reserved and your borrowing privileges have not been revoked. There is a limit to the number of times a loan can be renewed.
A fee is charged for loans returned after the due date. You may lose your borrowing privileges when your fines have accumulated to a specified amount. See a separate price list.
We send reminders by email indicating that a loan is overdue. You are responsible for the overdue fees even if you have not received a notification that the material will be due. The overdue fees will be charged even if failing to renew the loans is due to an operation failure of the electronic library or other technical problems.
Your borrowing privileges are reinstated once the overdue material is returned and the fines paid. You must replace lost or damaged library material by the corresponding material or by paying the replacement fee set by the library.
If you do not renew or return material and pay overdue fines, the handling of the matter is transferred to a collection agency. The collection agency will send an invoice for the unreturned loan and concomitant overdue charges. The invoice covers the replacement cost of the material borrowed, the amount of overdue charges, a collection fee, and, when applicable, legally set penalty interest. Debt collection for unreturned loans applies also to persons under the age of 18. You do not have the right to receive back payment after you have paid an invoice even if you return the material.
You can order materials from one of the campus libraries of Haaga-Helia, Laurea, and Metropolia to another. There are restrictions on reservations from Haaga-Helia’s Vierumäki library collections.
You can make reservations online or by contacting the library. You cannot reserve materials you have taken out on loan, and you can only make one reservation for any particular publication.
We can order material from other libraries as interlibrary loan, if the material is not available in the collections of Haaga-Helia, Laurea, or Metropolia. More information on the library website.
Interlibrary loans to other libraries are sent from the library collections with some restrictions.
The price list is available on the library website.
We offer reading and working premises for study and research purposes. Users will keep the library a peaceful place to study and work and use equipment in compliance with user rules set by the IT services of the organization.
Opening hours and exceptions to them will be provided on library entrance doors and library website.
Upon signing the library card, you agree to abide to the library rules. If you fail to abide to the rules or separate instructions provide by library staff, you may lose your borrowing or other privileges for a set period of time or permanently.
The libraries reserve the right to update the library rules as needed. The library rules are placed in a visible spot in the libraries and also on their websites.
These library rules are valid from 20 May 2019 onwards.
E-resources licensed by Metropolia library can be used by Metropolia students and staff within Metropolia network, as well as remotely with Metropolia ID. Other customers can use e-resources only within the library.
E-resources can only be used for non-commercial educational purposes.
The library has acquired licenses for various e-resources: databases, e-books, e-journals, and other e-resources. You can find links to these resources via MetCat or E-resources A-Z list.
You may not:
Reminders are sent only by email.
After the final reminder, you are unable to renew your loans. Your borrowing rights are suspended, as your fines have exceeded the limit of €15. Without borrowing rights you are unable to make reservations, borrow library material or renew your loans.
If you only have unpaid overdue fines, we will not use a collection agency.
Note. During the long holiday periods (New Year, summer) the transition to a collection agency will be delayed. If necessary, please contact the Metropolia library which is open, or send an email to the library (at) metropolia.fi
If you have not returned your loans within 14 days after the final reminder, the matter is referred to the collection agency, Lowell Finland.
After receiving the information, Lowell Finland will send you an invoice. It is made up of replacement price for the material, overdue fines and invoicing costs. Once the matter is transferred to Lowell Finland, you have to take care of all payments through them.
You can still return the invoiced material to the library. In this case, you only have to pay the overdue fines and invoicing costs to Lowell Finland.
Once you have paid your invoice and Lowell Finland informs the library of the payment, you will get your borrowing rights back.
You can pay fees online. When you log in to your MetCat Finna account, you see the total balance of your fees and the fees that are payable online.
If your fees amount to 15 euros or more, your loaned item has reservations, or you have already renewed the loan 10 times, you cannot renew your loan. After you have paid the fines, you can renew the items which have no reservations and which you have renewed less than 10 times.
Payment is possible via Finnish online banks or by using credit cards (Visa or Mastercard). You cannot change the amount of the payment, therefore the amount must be paid fully. If the fee is less than 1 €, it cannot be paid online.
When paying overdue fees, remember to renew your loans as well. Then the same loans will not accrue more late fees. Payment does not automatically extend the loan period.
You can pay your library fees with debit and credit cards at all Metropolia campus libraries.
Metropolian kirjasto- ja tietopalvelut | Metropolia Library and Information Services